and conditions
TERMS
TERMS & CONDITIONS
Acceptance
Dear customers, for all tickets & tours:
• With the booking or purchasing of a ticket, you indicate acceptance of these and other terms and conditions.
• Online booking 5.5% Pay Pal fees will be apply for each booking
• Should you not wish to accept these terms and conditions kindly inform staff.
Disclaimer & Indemnity
Dear customers, for all tickets & tours:
• We accept no responsibility for lost, stolen or damaged property.
• All activities are undertaken at your own risk, we accept no responsibility for any injuries during the tour (See insurance below)
General
Dear customers, for all tours:
• It is a company requirement that a life jacket is worn at all times, failure to adhere to this can result in your tour being cancelled.
• Failure to adhere to instructions from guides or acting in an irresponsible manner will lead to your tour being cancelled.
• Lost or broken equipment will be charged for at current rates
Cancellations & Refunds
Dear customers, for all tickets:
• Cancellations or refunds due to weather are not accepted.
• We reserve the right to change schedules, stops and times of our tours due to weather and time available.
• All tickets are non-refundable
Insurance cover
Dear customers, for all tours:
• Insurance cover is provided for all ticket holders as stipulated by our current insurer.
• It is an insurance requirement that a life jacket is worn at all times, failure to adhere to this will void your insurance cover.
• Failure to adhere to instructions from guides or acting in an irresponsible manner leading to injury will void your insurance cover.
Bookings
Dear customers, for our online bookings for Pay Now or Pay On Arrival:
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• Please wait at the reception of your hotel / resort (or where directed by staff) at the following times:
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Pick up Time:​
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• Premium Morning Trip
Pick up between 08:00 am. - 08:40 am
• Premium Afternoon Trip
Pick up between 11:00 am. - 11:40 am
• Morning Trip
Pick up between 09:00 am. - 09:40 am.
• Afternoon Trip
Pick up between 11:00 am. - 11:40 am.
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• Please be on time, If our driver cannot find you, We will have to cancel your trip. Additional taxi pick-ups will be charged at 150 Baht / person.
• If you not see our driver at the reception at your resort/ hotel please call +6677456326, +66899094690 (our Main Office)
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• Please check the weather conditions before booking, Late cancellations or refunds due to weather are not accepted.
• We reserve the right to change schedules, stops and times of our tours due to weather and time available.
• Premium Morning or Premium Afternoon Trip can not change the date, replace and non refundable any issue.
• Please note that our tours operate from Koh Tao. If you are staying on Koh Samui or Phangan please see the ferry schedule below and ensure you arrive on Koh Tao on time.